Privacy Policy

Last Updated: March 16, 2026

Servexa AI (“Servexa”, “we”, “our”, or “us”) provides AI-powered customer support chatbot services for websites and applications. This Privacy Policy explains how we collect, use, and protect information when users interact with our services.

1. Information We Collect

We may collect the following types of information:

a. Information Provided by Users

Messages submitted to the chatbot
Files or documents uploaded for knowledge base training
Contact details if users choose to contact support

b. Automatically Collected Information

Browser type and device information
IP address
Usage logs and chatbot interaction data

c. Customer Website Data
Businesses using Servexa may upload documents, FAQs, or other materials used to train their chatbot.

2. How We Use Information

We use collected information to:

Provide and operate the Servexa AI chatbot service
Improve chatbot responses and performance
Maintain service security and reliability
Provide customer support
Analyze system usage and improve our product

3. Data Storage and Security

We take reasonable measures to protect user data. Information may be stored on secure cloud infrastructure and processed using third-party AI services.

However, no method of transmission over the internet is completely secure.

4. Third-Party Services

Servexa may use third-party services including:

AI model providers
Cloud hosting providers
Analytics tools

These providers may process limited data necessary to operate the service.

5. Data Retention

Chatbot interaction logs and uploaded documents may be retained for service functionality, analytics, and troubleshooting purposes.

Users may request deletion of their data by contacting us.

6. Children's Privacy

Servexa services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

8. Contact Us

If you have questions about this Privacy Policy, you may contact us at:

contactservexaai@gmail.com

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